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MG Golf® FAQ


What is the MG Golf Guarantee?
At MG Golf, we want you to be happy with your purchase. We believe we have the best guarantee in the golf business.

"We are so certain that every one of our products offers you the best value in golf that we guarantee your full satisfaction. If - FOR ANY REASON - you are not 100% satisfied with your purchase - on ANY of our products - just return the product(s) in good condition within 60 days for a refund of the full product price."

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What is your return and exchange policy?
We want you to be happy with your purchase. We try to make returns and exchanges as easy as possible for you.

Exchanges: Received an item that does not fit? Ordered the wrong shaft type on your club? Any other problem? Simply return the item to the address on the back of your packing slip with a note about what you want to do and we will exchange the item for you FREE OF CHARGE!

Returns (within 60 days): Don't like the product you received? No problem. Just send it back to the address on the back of your packing slip within 60 days and we will issue a prompt refund to the payment method you used for the full product price. No questions asked!

Returns (over 60 days): Defective product? Something broke when it shouldn't have? Just call our Customer Care department at 1-800-404-8330 and we can figure out how to help. If the product is defective, we will replace it with an equivalent item at NO CHARGE!

Returns Shipping address:
Attn: Returns
3410 Century Cir
Irving, Tx 75062

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How long will it take for MG Golf to ship my products?
When you place an order, we will automatically check to see if we have the product in stock and let you know immediately.

If the product(s) are in stock your order will be shipped WITHIN 24 HOURS! Most orders entered before 12:00 Noon Central Time will ship the SAME DAY! If the product(s) are not in stock we will tell you the approximate date the order will ship at the time you order. You can always cancel your order ANYTIME before it ships!

Unless you specify a specific shipment method for your order when you place it, we will select a shipment method that insures rapid delivery to you at the best price. NOTE: Unlike other sites that offer "discount shipping", we NEVER send our products via Third Class, Standard Class or Parcel Post.

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What are MG Golf's shipping and handling charges?
We offer some of the lowest shipping and handling rates anywhere!

Rates for internet orders are based on the total product cost of your order. Rates are based on the following table:

Order TotalRegular Shipping*
$ 0.00 - $16.99$3.50
$17.00 - $34.99$4.00
$35.00 - $49.99$5.00
$50.00 - $99.99$6.50
Over $100.00$8.00


* Regular shipping is defined as our selection of First Class, Priority Mail, or FedEx Ground to the 48 contiguous states. Expedited shipping, APO's, or orders outside the 48 lower states, please call 1-800-275-1100 for rates.

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Will I be charged sales tax on my order?
If you are a resident, or shipping to a residence in the State of Texas, by law, we must charge you sales tax. This is because we are located in the State of Texas.

When you place an order, you will automatically have sales tax added at the rate applicable to your location in Texas.

You will NOT be charged sales tax if you reside in any other state.

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Can I change or cancel my order once placed?
Unfortunately, at this time we are unable to change or cancel an order for you over the Internet, but we might be able to help via phone provided your order has not already been processed.

Please call our Customer Care line at 1-800-404-8330. Available 9:00 AM until 6:00 PM Central Time Monday thru Friday to assist with this.
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What are your phone numbers?
Feel free to contact us at any time via phone at the following numbers:

  • For ordering via phone: 1-800-275-1100 operators available 8:00 AM until 6:00 PM Central Time Monday thru Friday.
  • For ordering via Fax: 1-972-554-1109 available 24 hours a day - seven days a week.
  • For Customer Care via phone: 1-800-404-8330 operators available 9:00 AM until 6:00 PM Central Time Monday thru Friday.
  • Of course you can always contact us via Email using the "contact us" option on the left-hand menu.

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MG Golf Logo
3410 Century Circle Irving, TX 75062
Phone Orders: 1-800-275-1100 | Customer Care: 1-800-404-8330

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